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Bokyna Europe Returns

Return policy

Customers from Australia and New Zealand please click here, customers from the US and all other countries please click here.

Is something not quite right? Don’t worry. If for any reason you are not completely satisfied with your purchase, you can return the item(s) within 30 days of delivery.

Are your sandals not fitting properly? You are welcome to exchange them for a different size. However, we do not offer direct exchanges for logistical and health reasons. Simply return your order and place a new order with the desired size or colour.

In order to apply for a return, the returned product must: 

– Be returned within 30 days of delivery.
– Be unworn and returned in original condition.
– Have all tags and plastic stickers attached.
– Include the original packaging along with the original cotton bag used to protect the sandals in undamaged condition. 

-To initiate the returning process, please send us an email at with your name, order number and tracking link.

Return address

c/o BOKYNA Fulfillment
Tor 4
Am Pfahlgraben 4-10
35415 Pohlheim

If returned properly, your money will be refunded within 7 days to the payment method you used for the purchase. 

Where are we shipping to?

Purchase from your country’s Bokyna website.
It’s the fastest way to get the feel good sandals.

other countries